2-Year Warranty

2-Year Craftsmanship Warranty

Industry-leading coverage on all Imperial Path leather goods

Our Commitment to Quality

Every Imperial Path leather bag is handcrafted with premium full-grain leather and built to last generations. We stand behind our exceptional craftsmanship with an industry-leading 2-year warranty on all products.

What's Covered

Our 2-year warranty covers defects in materials and workmanship, including:

✓ Stitching Issues

Stitching failures, separation, or unraveling

✓ Hardware Defects

Malfunctioning zippers, buckles, clasps, or rivets

✓ Leather Defects

Delamination, peeling, or cracking of leather

✓ Structural Issues

Handle or strap detachment, lining tears

What's Not Covered

The warranty does not cover:

Normal wear and tear - Expected aging from regular use
Natural leather characteristics - Scratches, scuffs, or patina development (these add character!)
Misuse or accidents - Damage from improper use, abuse, or accidents
Improper care - Damage from harsh chemicals, excessive water, or heat exposure
Unauthorized repairs - Modifications or repairs by non-authorized parties
Lost or stolen items - We cannot replace lost or stolen products
Cosmetic issues - Minor cosmetic imperfections that don't affect functionality

Warranty Terms

📅 Coverage Period

2 years (24 months) from the date of purchase. Your warranty begins on the date your order is delivered.

📄 Proof of Purchase Required

You must provide proof of purchase (order number or receipt) to file a warranty claim. Please keep your order confirmation email.

🔒 Non-Transferable

This warranty is valid only for the original purchaser and cannot be transferred to another person.

🌍 Worldwide Coverage

Our warranty is valid worldwide, regardless of where you purchased or use your Imperial Path product.

How to File a Warranty Claim

Step 1: Contact Us

Email us at info@imperialpath.co or use our live chat (available 24/7)

Step 2: Provide Information

Include:
• Clear photos of the defect or issue
• Your order number or proof of purchase
• Detailed description of the problem
• Date of purchase

Step 3: Receive Authorization

We'll review your claim and respond within 24-48 hours with next steps and return authorization if approved.

Step 4: Resolution

We'll repair or replace your item at no charge. If repair isn't possible, we'll offer a replacement of equal value or full refund.

Our Warranty Promise

When you file a valid warranty claim, we will:

✓ Repair the defective item at no charge
✓ Replace the item if repair isn't possible
✓ Refund your purchase if replacement isn't available
✓ Cover shipping costs for warranty returns (both ways)
✓ Respond quickly - within 24-48 hours

Beyond the Warranty

Lifetime Repair Services

Even after your 2-year warranty expires, we're here for you. We offer professional repair services to keep your Imperial Path leather goods in excellent condition for decades.

Available Services:
Zipper replacement • Handle reinforcement • Stitching repair
Hardware replacement • Leather conditioning & restoration

Understanding Natural Leather

It's important to understand that genuine full-grain leather is a natural material with unique characteristics:

Color variations are natural and make each piece unique
Natural markings (scars, wrinkles) prove authenticity
Grain patterns vary across the hide
Patina development is a desirable feature that adds character over time
Minor scratches often blend in naturally and add to the vintage appeal

These are not defects - they're proof of genuine, premium leather. Your bag will become more beautiful and unique with age.

Questions About Your Warranty?

Our customer service team is available 24/7 to answer your warranty questions.